The person requiring home working setup needs in the first instance to complete and submit the questionnaire at https://lcsgroup.com/covid-19-it-readiness-questionnaire/ and we can then commence the process.

Some things you need to consider if you are planning to work from home. 

• If you are connecting to your desktop or laptop that is staying at your office, make sure you leave it switched on, but you can turn off the monitors.
• Laptop must have power supply connected and not just be running on battery. 
• Laptops must be connected to the private company Wi-Fi or connected via a network cable. 
• Take your laptop and all ancillaries home every day in case you need to self-isolate 
• Make a note of the asset number of the device PC/Laptop you are leaving in the office and keep it with you. 

In order to be able to connect your home PC / Laptop to your office PC / Laptop please follow the instructions below:

• You must follow these instructions on your home PC / Laptop.
• The remote connection runs over the internet, so your PC / Laptop must be connected to your home internet in order for you to complete the process.
• You must have access to the email address you used when submitting your home working request in order to receive the home working setup information.
• When you receive the email from Splashtop, follow all of the instructions contained in the email and refer to the video below for additional guidance on the setup process if required.
• Please email support@lcsgroup.com when you have successfully completed this task or if you require any assistance. Please include your personal phone number so we can reach you at home.
• All home worker connections will expire 30 days from activation, should you require an extension then email support@lcsgroup.com who will arrange this for you.

We ask that our customers do not call the service desk unless absolutely essential as it only slows down the process of us being able to help everybody. Calling us will not make the process quicker and we assure you it is counterproductive. Effectively managing this unprecedented workload can only be achieved with each individual customers compliance and following of our structured process.

Watch this video of how to setup the home working connection.

In the period between Tuesday 17th March 2020 and Friday 20th March we will work closely with the government health service and local medical authorities to take appropriate actions. The guidance we are currently following whilst working from our main HQ and ensuring our staff understand is available at this link

https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/guidance-for-employers-and-businesses-on-covid-19#what-to-do-if-an-employee-or-a-member-of-the-public-becomes-unwell-and-believe-they-have-been-exposed-to-covid-19

From Monday 23rd March, we will still be connected as a team through technology, however all LCS staff members will be working remotely from home. From this point, any team-member showing symptoms will self-isolate, preventing the spread of infection to the rest of the team.

We will act according to the instructions of the relevant government authority and in a manner that safeguards our staff and visitors. Specific actions will depend on the specific circumstances and the requirements of the experts that are engaged. This is among the considerations made by our business continuity team with a focus on ensuring the health and safety of our colleagues while mitigating business impacts for our customers. When actions are taken, they will be communicated to all relevant stakeholders within 4 hours.

From Monday 23rd of March, much of this will not be applicable as LCS HQ will be closed and all staff will be working from home.

We will work closely with our vendors and supply chain to try and avert any disruption in the supply of hardware, however it is very likely that there will be elongated time frames for delivery of some items especially laptops and PC’s. The current situation on laptops is approximately 4-6 weeks lead time.

From Tuesday 17th March 2020, we are putting a stop to all non-essential site visits in order to protect our team and prevent the spread of COVID-19. In the event of exceptional circumstances that require a site visit, we will be asking customers to disclose, confirm and sign-off that they have had no members of staff visit another country in the past two weeks and that none of their staff are showing any signs of symptoms. If the requirements are not met, it is very unlikely that we would attend your site as the protection of our staff is paramount.

The above of course is in consideration of any restrictions which may be in place by our customers with regards to visitors to their sites.

In a situation where we it is not possible to attend customer sites we will dispatch any hardware by courier or it will be delivered by our own vehicles. Couriers will likely have their own policies, but any deliveries from LCS personnel will be fulfilled by ‘unattended means outside of the building’. LCS staff members will arrive at the customer site, call the customer and exchange outside of the customers building with minimal contact.

We will then seek assistance from a person on site via telephone, email, Microsoft Teams or other video conference means to install and configure any hardware remotely.