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This privacy notice is to let you know how LCS Group Ltd promise to look after your personal information. This includes any information you provide us and any additional information we learn whilst you are a customer of ours.

We guarantee

  • To keep your personal information safe and private.
  • We will never sell your data.
  • To give you ways of managing and reviewing the personal information we hold at any time.

Data protection regulations state that we are only allowed to use personal information when we have a legitimate reason to do so. The GDPR regulations state that we must have one or more of the following reasons:

• To fulfil a contract we have with you, or
• When it is our legal duty, or
• When we have a legitimate interest, or
• When you consent to it.

The use of your personal information for our legitimate interest is when we have a valid business or commercial reason to do so. Below is a list of the ways me may use your personal information and the reasons why. This list also explains our legitimate interests.

How we use your personal information

• To manage our relationship with you or your business.
• To develop new ways to meet our customers’ needs and to grow our business.
• To develop and carry out marketing activities.
• To examine how customers use products and services from us.
• To provide advice or guidance about our products and services.

Our reasons

• Your consent.
• Fulfilling contracts.
• Our legitimate interests.
• Our legal duty.

Our legitimate interests

• Keeping our records up to date, working out which of our products and services may interest you and telling you about them.
• Developing products and services, and what we charge for them.
• Defining types of customers for new products or services.
• Seeking your consent when we need it to contact you.
• Being efficient about how we fulfil our legal duties.

• To deliver our products and services.
• To receive and manage customer payments.
• To collect and recover money that is owed to us.

• Fulfilling contracts.
• Our legitimate interests.
• Our legal duty.

• Being efficient about how we fulfil our legal and contractual duties.
• Complying with regulations that apply to us.

• To develop and manage our brand, products and services.
• To test new products.
• To manage how we work with other companies that provide services to us and our customers.

• Fulfilling contracts.
• Our legitimate interests.
• Our legal duty.

• Developing products and services, and what we charge for them.
• Defining types of customers for new products or services.
• Being efficient about how we fulfil our legal and contractual duties.

• To run our business in an efficient and proper way. This includes managing our financial position, business capability, planning, communications, corporate governance, and audit.

• Our legitimate interests.
• Our legal duty.

• Complying with regulations that apply to us.
• Being efficient about how we fulfil our legal and contractual duties.

• To manage risk for us and our customers.
• To obey laws and regulations that apply to us.
• To respond to complaints and seek to resolve them.

• Fulfilling contracts.
• Our legitimate interests.
• Our legal duty.

• Complying with regulations that apply to us.
• Being efficient about how we fulfil our legal and contractual duties.

• To exercise our rights set out in agreements or contracts.

• Fulfilling contracts.

Types of Personal Information

Contact

Transactional

Financial

Contractual

Behavioural

Technical

Communications

Open Data & Public Records

Consents

Description

Where you work or live and how to contact you.

Details about payments to us.

Your company’s financial status and history.

Details about the services and products we provide to you.

Details about how you use our products and services.

Details on the devices and technology you use.

What we learn from emails, letters and conversations between us.

Details about you that are in public records, and information that is openly available.

Any permissions, consents or preferences that you give us.

Where do we collect personal information from?

We may collect information about your business from these sources: – Data you give to us:

• When you enquire about our products and services.
• Whilst we carry out system reviews or whilst providing our services.
• In emails or letters, or during phone calls.
• In customer surveys.
• In financial reviews or credit applications.

If you choose not to provide personal information

Some personal information may need to be collected for legal reasons or due to the terms of a contract we have with you. If you decide not to provide us with this necessary information, it could delay or prevent us from meeting our contractual obligations. It may lead to us to cancel any services you have with us.

Marketing

From time to time we may use your personal information to inform you of relevant products and services. This personal information comprises of what you tell us, and data collected from the services we provide.

We will only use your personal information for marketing purposes when we have either your consent or a legitimate interest. This would be a business or commercial reason to do so. You can ask us to stop sending you marketing messages by contacting us at any time. If you do choose to opt-out of future marketing communications you will still receive important information regarding your current products and services, and any future changes to those products and services.

How long we keep your personal information

We will keep your personal information for as long as you are a customer of LCS Group Ltd. If you stop being a customer, we may keep your data for up to 6 years to maintain records according to regulatory and tax rules (VAT) that apply to us.

We may keep your data for longer than 6 years if we cannot delete it for legal, regulatory or technical reasons. It may also be kept for research purposes. If we do, we will make sure your privacy is protected.

If you want us to stop using your personal information

At any time, you can object to our use of your personal information or ask us to delete or stop using your information if you feel there is no need for us to keep it. This is known as the ‘right to be forgotten’. There might be other legal reasons why we cannot delete or stop using your data, but please do let us know if you think we should not be using it.

If you want to object to how we use your data, ask us to delete it or restrict how we use it or, please contact us.

Withdrawing consent

You can withdraw your consent at any time. Please contact us if you wish to do so.

If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will inform you.

If you want us to stop using your personal information

If you are not happy with the way we have used your personal information, please email ask@lcsgroup.com.

You also have the right to contact the Information Commissioner’s Office with any complaints. Information on how to do so can be found here.

Right to data portability

From May 25th 2018 you will have the right to receive your personal information from us in a format that can be easily used. You may also ask us to provide this personal information to third party organisations.

If you have any questions in regards to anything in our privacy policy, please do not hesitate to get in touch with us.

ask@lcsgroup.com
0330 8384 255

We build long term,

transparent partnerships

with our amazing clients.

“LCS have always gone the extra mile for us and whilst their expertise and skills in providing world class IT service has always been outstanding. It is their approach to proactive problem solving, innovation and customer service that continues to surprise us. LCS have grown to be an essential partner to our organisation.”

Mark WebbManaging Director, e-factor

“For over 10 years Glenn and his team at LCS have provided Westwood Pipelines with a fast and reliable IT infrastructure, along with telecommunication and website solutions. It has been great to see LCS grow over the years, whilst maintaining their customer focus on offering a professional and reliable service.”

Steve BrewerChief Executive, Westwood Pipelines Ltd

“We have been using LCS for many years and have grown with them. Their expertise, service and response times we receive are unrivalled.
All of the team are professional in their chosen fields, always striving to go above and beyond to help & support. A first-class company with the same work ethics as our own, keep up the good work!”

Irene KealDirector, Sylvester Keal

“YCMA Humber has transitioned and modernised IT systems and protocols through consultancy, infrastructure development and ongoing support by the LCS team. LCS provide us exceptional customer service and project management that exceeds our expectations.”

Chris McAleeseHead of Development, YMCA Humber

“LCS have supported SPC International Food for over ten years or more, and in this world of uncertainty they have always been there for us 100%. Ryan and his excellent creative team have been very easy to work with and have interpreted our needs to the letter, and long may this continue. Our best wishes to all at LCS and continued success for the Future.”

Glenn MasonManaging Director, SPC International Food Ltd

“LCS have taken Kenwick Park Hotel’s IT infrastructure forward dramatically over the last few years providing desktop, server, network, telephony, Wi-Fi and security solutions. It is fair to say we would now be lost without them and feel much more secure knowing they are a phone call or click away to come to our help and need. We would recommend them in an instant.”

Martyn WarrenFinancial Controller, Kenwick Park Hotel

“XceCo has been with LCS since our creation, our success depends on their capability, and we have not been left wanting. Our business is new and complex, but they have always been up to the challenge, we look forward to growing together over our shared, long futures.”

Bailey BradleyOperations Director, XceCo Ltd

“We rely heavily on LCS to provide robust and innovative IT support for England Golf. They are a “can do” company just like us and take time to understand our unique needs and work in partnership with us always to enable us to deliver our services. I love how LCS invest in their own staff training as well as is evident by the friendly and positive nature of their engagement with us.”

Simon WilsonFinance Director, England Golf

“LCS have been supporting the M.C. Transport Ltd and Abeko (UK) Ltd IT systems for many years, the systems have always remained reliable which in turn has added value to our business. LCS have always responded in a prompt and professional manner, offering efficient solutions to any problems that we encounter, we certainly view them as an extension of our in-house team.”

Justin CleveDirector, MC Transport Ltd

“LCS have made a significant change to our IT System to give us a fully managed solution which operates efficiently & securely.
We have confidence in knowing that if ever we have a problem, they are just a phone call away and have a very friendly team on hand that are helpful and efficient when resolving issues.”

Lynsey ScottAccounts Manager, Blue Ice Seafoods Ltd

“LCS have provided us with a top-quality IT service for over 10 years. They continue to go above and beyond when delivering their service. We wouldn’t choose anyone else to look after us!”

Rosie KnightFinancial Controller, JCS Fish Ltd

“Thank you, as always, for your outstanding support!
I can honestly say that you are one of the few suppliers who are always there when we need you and are just as eager to help now as when we first started using you. A pleasure to work with.”

Mike BrannanIT Manager, Cherry Valley Farms

“The team at LCS offer an excellent service. We had no real IT infrastructure and LCS successfully transformed our systems. LCS has helped us to overcome many challenges seamlessly and professionally, paying great attention to detail and offering friendly, helpful advice at all times. As longstanding customers of LCS we would be happy to recommend them to anyone!”

Victoria WallMarketing Manager, Nationwide Traffic Solutions

“We have found LCS to be a very professional, responsive and reliable company for our IT requirements. The staff have all been very friendly and will always go above and beyond to make sure that we are happy. We are very pleased after our recent server installation and look forward to working with them more in the future.”

Edward TongManaging Director, Tong Engineering